My 2FA verification code is not working

Note: In an effort to provide increased account security, Uphold has implemented a Time-based One-Time Password (TOTP) algorithm for Two-Factor Authentication. Read more about the benefits of TOTP  and why it's the easiest, most secure solution.

 

Here's how to set up Two-Factor Authentication on your Uphold account using the mobile app:

 

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Here's how to set it up on the web wallet on Uphold:

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You will need to download and use an authentication app to receive secure single-use push "codes". You'll get a "2FA Key" on signup that you'll need to save for use with the 2FA app. Copy this key to add it to the authentication app. 

The Time-based One-Time Password (TOTP) gives Uphold members flexibility to use the Two-Factor Authentication app of their choice. There are numerous authentication apps to choose from, including:

Once downloaded, you will want to use the same phone number and email address associated with your Uphold account, this will enable the Uphold platform to recognize your account and streamline the process. 

If you are having issues with the verification code, or are unable to receive it here are a few common troubleshooting tips:

I'm having problems installing the authentication app:

Learn how to set up Two-Factor Authentication on your Uphold account using the mobile app or web app. If you have any questions regarding this topic or if you require further assistance please contact our support team.

I no longer have the same phone number:                                     

Please visit our FAQ for instructions with instructions on how to update/change your phone number. 

I'm using a landline or a Google Voice Number:

2FA does not fully support landlines. If you already registered a landline, please consult the following FAQ for instructions on how to reset your phone. Google voice numbers are also not recommended. More information can be found here.

If you have any questions regarding this topic or if you require further assistance please contact our support team

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