How to update/change or reset your password

Changing your password is easy to do, simply follow these steps:

 

Update/Change your password

 

Mobile App

New Web Wallet

1 - Tap more.png on the right bottom

2 - Tap Settings

3 - Tap Security

4 - Tap Change password

5 - Insert your current password

6 - Insert your new password and confirm it.

7 - Tap Done.

1 - At the left, click Screenshot_2021-02-07_at_20.45.24.png to access the More options

2 - Click Security

3 - Click Change password

4 - Insert your current password

5 - Insert your new password and confirm it.

6 - Click Done.

 

Reset your password

 

1 - Visit the Uphold login page.

2 - Click "Forgot your password?"

3 - Enter your email address.

4 - You should receive an email with a link to change your password within a minute. The subject of this email is "Reset your password" If you don't receive this email, check your Spam folder (just in case). If you still can't find the email, then be sure you entered the same email address you used when signing up for the service. 

5 - Once the email has arrived, click on the link it contains, and you will be given the chance to choose a new password. 


NOTE:
If you have 2-Step Verification enabled, you'll be prompt to insert your Verification Code to validate the new password.

 


Please contact us if:

  • Your password change request email never arrives.
  • You have completely forgotten the email address you used when signing up.
  • The link in the password change request email doesn't work.
  • You have 2-Step Verification enabled but you lost your Security Key or have no access to the Verification Code.

 

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