How do I add a new phone number to my Uphold account?

If you have access to your old number, you can add a new phone number to your account 

To complete this process, from the Dashboard:

  • Click on your username
  • Select Settings
  • Select Security
  • Click “TWO-FACTOR AUTHENTICATION”
  • Click ADD PHONE
  • Type new phone number
  • Verify using 2FA on current phone followed by verification on new phone number
  • Then “make primary” so the new phone is the one used for 2FA

If you need to change the phone number or address associated with your account, and the above steps do not work for you, please get in touch with our support team at:

https://support.uphold.com/hc/en-us/requests/new 

We will ask you provide the following via our secure help ticket system:

  • A copy of your ID (PDF or picture).

  • A copy of a document (such as a utility bill) where we can validate the address linked to your Uphold account (PDF or picture).

We will then review and verify this information to protect the security of your account and prevent anyone from falsely claiming your personal information.

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