My Virtual Mastercard was declined. What happened?

If you attempted to make a purchase with your Virtual Mastercard and it was declined or did not process, first please ensure you entered the correct card information- card number, name, expiration date--in the proper fields. Secondly, make sure the merchant is not on the list of Mastercard excluded merchants. If you are still having issues with your Virtual Mastercard, please contact [email protected].

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