GDPR

At Uphold, our biggest duty is to protect the security and privacy of our Members. As part of this ongoing commitment, we have embraced the new EU GDPR regulations which means enhanced data privacy and an updated our privacy policy. You can learn more about GDPR and what these changes me for you below.

What is GDPR?

GDPR (General Data Protection Regulation) represents the new EU data rules which came into effect on 25th May 2018. They are designed to enhance data privacy, transparency and control for European Citizens. They apply to any company that may process data from or about any person (citizen or resident) in the 28 EU States.

GDPR increases EU Citizens’ data rights in several ways, including:

  • The right to be forgotten: individuals may request in certain circumstances to have their personal data to be erased.
  • The right to be informed: individuals should be informed about the collection and the use of their personal data.
  • The right to data portability: individuals can request their personal data to be sent to them or another entity.

Will Uphold comply with GDPR?

Yes. We support the new regulations because we believe that they provide you with even better privacy, control and transparency over your personal data, we have improved our policies and procedures to comply completely.

You can learn more below and also in our updated privacy section.

 What if I am not a European Citizen?

Our Privacy Policies and procedures have been updated for members worldwide. So all Uphold members, regardless of citizenship, will also have the expanded personal data rights.

 What if I am a business user or Uphold partner?

 If you are a Partner using the Uphold API to send and receive Personal Data about or from your users, you must comply with GDPR regulations. If you are Partner, please reach out to partners@uphold.com with any questions.

 I am under 16, can I still use Uphold?

Previously, Uphold Members needed to be 13 years or older.  GDPR stipulates that users 16 or younger must have parental consent. We have therefore decided to only offer Uphold Membership to people 16 years and over worldwide.

If you are under 16, please contact support@uphold.com with any questions.

 What is Personally Identifiable Information Data (PII)?

GDPR is most concerned about the way companies handle your Personally Identifiable Information (PII).

PII refers to any electronic data that could be used to reveal who you are, and thus possibly compromise your privacy.  Examples of PII include your:

  • name
  • address
  • phone number
  • email address
  • location
  • IP address

 

What personal information does Uphold collect, use, and share?

 When you create and use an Uphold account, we collect specific personal information required to offer you our services, this includes your name, your location. Your identity and your transactions on our platform. You can learn more from our updated Privacy Policy.

Does GDPR affect how Uphold communicates with me? 

We sometimes send you tips, updates, promotions and industry news via email, these are considered marketing communications

For EU residents we must get your explicit consent to use your email address and other personal information for marketing communications. If you decline to opt-in for this,  you can still use Uphold, however, you will no longer receive promotional information, which can include BETA invitations and other announcements and we can no longer use your personal data for any marketing efforts.

We also send you transactional communications by email, such as transfer confirmations, verifications or legal updates. We will always send these emails even if you opt-out of marketing communications since they are an essential part of the Uphold service.

You can learn everything about Uphold’s commitment to your privacy and read our updated Privacy Policy here.

Can I close/delete my account?

Yes, as part of the GDPR rules, you can close your Uphold account at any time. Prior to closing your account, you are required to withdraw all funds leaving a zero balance.

If you wish to close your account, please contact us at support@uphold.com.

Please note that, as a financial institution, we are required to maintain a record of your personal information/data for a legally required period of time, which can vary depending on your Country of residence. During this legally required window of time, your data will be securely held and only accessed if required for security or legal reasons. We will delete any/all data after the legally required time has passed. This is in accordance with GDPR along with numerous regulations globally with which we must comply.


Can I request for my right to be forgotten?

Yes. You will need to close/delete your account. We will remove your personal data from our marketing systems. Please note that, as a financial institution, we are required to maintain a record of your personal information/data for a legally required period of time, which can vary depending on your Country of residence. During this legally required window of time, your data will be securely held and only accessed if requested by a legal authority. We will delete any/all data after the legally required time has passed. This is in accordance with GDPR along with numerous regulations globally with which we must comply.

How do I get a copy of my Data? 

You can request a copy of all the data that we have on file associated with your Uphold account activities, by sending an email to support@uphold.com.

How to update my information?

If you believe that the Personal Information that we have on file is incorrect, it is possible to request that we update our records. If you wish to change your information please email support@uphold.com

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