How to become verified on Uphold

Applies to Mobile App

If you ordinarily reside in the UK or Europe, you will need to verify your identity before we open your account.

If you ordinarily reside outside the UK or Europe, you will only need to verify your identity before you withdraw funds from the Uphold platform, or send money to other people, or hit certain risk thresholds.

However, we recommend that everyone verifies their identity at account opening - you have the option of verifying your identity at account opening even outside the UK and Europe - because it will give you an uninterrupted trading experience and prevent any risk of you incurring delays when you attempt to withdraw funds.

We verify your identity because it is a regulatory requirement and in order to facilitate our standard checks.

 

To verify your ID in the Mobile App

  1. Tap on “Verify your identity” in the home screen or tap Screenshot_2020-01-27_at_12.47.11.png on the bottom right, go to "Settings" and open your "Profile".
  2. Enter your residential address (make sure it’s the same address as on your Gov. photo ID)
  3. Confirm your country of residence.
  4. Take a clear picture of your valid government-issued photo ID, where the text is readable without any glare. Upload one of the following documents:
    1. Passport
    2. National ID Card
    3. Driver's License
      • If your ID reads clearly in the preview window, click “Readable”, if not, click “Retake”
  5. Tap “Done”, and our team will review your docs and you should get a message soon confirming you've been verified. You can check your status under “Profile” in Settings.

When uploading your photo ID:

  • Make sure your document is valid for another 3 months, and doesn’t have hole punches or other damage.
  • Make sure the details on your ID match those details on your Uphold account (legal name, no nicknames).
  • Ensure the document is in a well-lit area and there’s no glare. Daylight is best.
  • Photograph the entire doc. and avoid cutting off corners or text.
  • Ensure the ID is fully visible and in focus.
  • Use the Chrome browser to complete the verification.
  • If you’re having trouble with the camera on a desktop or laptop computer, try doing it through the Mobile App instead. 
  • Make sure the browser you’re using during the IDV sessions has device settings permission to use the camera.
  • Do not obscure any information on the ID.
  • If you make a mistake, refresh the page to restart the process. Do not attempt to complete the process if you know there’s a mistake.
  • We don’t accept scanned or otherwise saved image files. If you do not have a webcam on your computer, you can use the mobile app to complete this step.


When taking a Selfie:

Note that this may be required for account recovery if you lose your 2-Step Verification, or if extra security is needed for a certain activity.

  • Make sure the light source is in front of you, not behind you, so your face is clearly lit and not in shadow.
  • Face the camera and include your shoulders to the top of your head, like a passport or ID photo.
  • Use a plain wall as a background, if possible.
  • Take the photo alone. No one else should be visible
  • Do not wear sunglasses or hats.
  • If you're wearing glasses in your ID photo, wear them in your selfie. If you are not wearing glasses in your ID photo, remove them for your selfie.

 

Read more about the benefits of being verified on Uphold.

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