How to reset your 2-Step Verification
Mobile App and New Web Wallet
If you don't have access to your Security Key and logging password, contact support.
- If you’re using Authy you can’t recover your Authy code generator. Using the “Recover by email” or “Set up in a new device” features will make you lose your previous 2-Step Verification method migrating to the updated one: TOTP.
- After resetting your 2-Step Verification, there will be a 24-hour cooldown period where you can’t withdraw funds.