How to reset your 2-Step Verification
Mobile App and New Web Wallet
Recover 2-Step Verification access using the Security Key
You don’t have your Security Key and you're logged in
You don’t have your Security Key and you're logged out
If you don't have access to your Security Key and logging password, contact support.
Additional information:
- If you’re using Authy you can’t recover your Authy code generator. Using the “Recover by email” or “Set up in a new device” features will make you lose your previous 2-Step Verification method migrating to the updated one: TOTP.
- After resetting your 2-Step Verification, there will be a 24-hour cooldown period where you can’t withdraw funds.