Why have you decided to no longer support certain currencies and assets in the UK and Europe?
We routinely review the currencies and assets we support to ensure that they are aligned with our current business strategy and risk appetite.
As a result of the most recent review, Uphold Europe Limited (UPE) has decided to no longer support the holdings below.
There are many reasons that have led to our decision, including changes to our Listing Committee Criteria for digital currencies, the evolving regulatory landscape, suitability considerations given our consumer focus, and new standards we have set for ourselves regarding cryptocurrency custody.
Cold-storage capability in particular is a critical consideration for UPE. We are committed to holding digital assets in the most secure way possible on behalf of our customers.
Cold storage custody is not yet available for all cryptos to the standards UPE requires. In early September, UPE therefore took the decision to only support digital currencies with cold storage solutions that meet our enhanced standards.
Don´t worry. We no longer support the holdings below for new customers only. As an existing customer, you can continue to hold them for as long as you wish. You won't be able to buy more, but you will be able to sell at any point that you choose. We have no plans to withdraw Sell order support.
Thank you for your understanding.
What do you need to do?
As an existing customer, nothing. We would like you to be aware that if you want to buy further amounts of the assets and currencies below, you won't be able to do so on UPE´s platform, and will need to find another provider.
If you need any help, please contact our support team.