Venezuela Exit
- Why is Uphold pulling out of Venezuela?
- I need help / have a question that is not addressed in this FAQ
- I don’t have a balance, what will happen to my account?
- Venezuelan Customers: When do I need to withdraw my funds by?
- How do I remove funds from the platform?
- I am unable to withdraw funds. What can I do?
Google Pay
Luna Status
EXFI Airdrop
Unique Account number (Virtual IBAN)
- How do I protect my Unique Account Number?
- What do I do if I cannot find Unique Account Number details?
- What do I do if I see unauthorized activity with my Unique Account Number?
- What happens if there are errors with my use of my Unique Account Number?
- What happens if I transfer to my old deposit details?
- What are the added benefits of having a Unique Account Number?
SOLO Airdrop
XRP
Our services to UK and European customers
- UK Customers
- I am resident in Europe and already have an Uphold account. Do the changes affect me in any way? Do I have to do anything?
- Why have you decided to no longer support certain currencies and assets in the UK and Europe?
- Currencies and assets that remain fully supported by Uphold Europe Limited (UPE) - our UK registered business
- Credit Cards
- Currencies and assets supported by Uphold Lithuania UAB
How to customize your Uphold account
Staking
- How does staking work?
- Which tokens can I stake?
- How are my staking rewards calculated?
- What is the APY Rate?
- Are there any fees associated with staking?
- How quickly can I start earning rewards?
Limit Orders
- What is a limit order?
- How can I set up a limit order?
- How do I set the length of my limit order?
- Where can I see my limit orders?
- How do I cancel a limit order?
- What does “Amount to be determined at time of execution” mean?
XYM Airdrop for XEM Holders
Essentials
Tax matters for US residents and citizens
- What should I do if I downloaded my Form 1099-B before March 1, 2022?
- Do you have to report your cryptocurrency transactions to the IRS?
- Which crypto transactions are taxable events?
- What kind of transactions create taxable capital gains or losses under US law?
- What happens if you don’t report your crypto trades on your US tax return?
- Will Uphold be providing tax form(s) with transaction details for the year?
Bitcoin Zero [BTC0] - Everything you need to know
- What is Bitcoin Zero (BTC0)?
- What is net zero emissions?
- How have you made BTC0 net zero emissions?
- Where can I learn more about UPCO2?
- How did you calculate how many carbon credits are necessary to offset the emissions of 1 Bitcoin?
- Why is BTC0 better for the environment than BTC?
Prepare your XRP for the Spark Token Airdrop
- What is a Spark token?
- What is the Flare Network?
- What is the Spark Token Airdrop?
- When is the Spark Token Airdrop happening?
- How can I qualify for the airdrop?
- How do I claim my Spark token on Uphold?
Universal Carbon (UPCO2)
- What is UPCO2?
- What is a Carbon Credit?
- What can I do with my UPCO2 Token?
- How can I tell all my friends about UPCO2?
- Who traditionally buys Carbon Credits?
- What is REDD/REDD+?
Universal Gold (UPXAU)
- What is Universal Gold (UPXAU)?
- What advantages does Universal Gold possess compared with physical gold?
- What advantages does UPXAU have compared with other gold tokens?
- Who issues Universal Gold?
- How was the idea for the UPXAU Token conceived?
- Why can I no longer buy Uphold’s former gold offering (XAU)?
Uphold Card
- What’s special about the Uphold Card
- The cool features of the Uphold Card
- The card saves you money when traveling abroad
- Why am I getting an insufficient funds message if I have funds?
- Your Uphold Card costs and limits
- When will you receive your Uphold Card?
Mobile App & Web Wallet
- What’s new and why
- Uphold pricing policy
- AutoPilot - Automated Transactions
- How can I download my transaction history?
- Account funding & withdrawal costs and limits
- How to link your credit/debit card
Security & Protection
- Proof of funds - why we may need it and what you should provide
- I believe my account has been compromised
- Why we block or restrict accounts - and how to reduce the risk
- Why we restrict duplicate accounts
- Why am I being asked for information to process my transaction?
- Data Privacy
Instant settlement for ACH deposits from U.S. banks
- What can I do with my funds during the 65-day cooling-off period?
- Which changes you’ve made to ACH deposits from U.S. bank accounts?
- How fast can I trade funds deposited from my U.S. bank account?
- Why do I have to wait 65 days before withdrawing US Dollar deposits?
- Why have you introduced a 65-day cooldown on moving ACH deposits from my U.S. bank to external crypto wallets?
- I’m a U.S. customer. What’s the best way for me to make a deposit?
How to Videos
- Automating your transactions
- Buying U.S. equities on Uphold
- Buying crypto with your U.S. bank account (Mobile App)
- Buying crypto with your debit or credit card
- Fund your Uphold account from a crypto wallet (Mobile App)
- How to fund Uphold using your Euro bank account
Fractional U.S. Equities
- Fractional Equities 24/7
- What is a stock split?
- Briefly explain your fractional equities offering
- What’s special about your fractional equities offering?
- What else is special?
- Which equities are you supporting initially?
2-factor authentication
- What is 2-factor authentication?
- How to set up 2-factor authentication using your verified phone number
- How to set up 2-factor authentication using an Authenticator app
- How to reset your 2-factor authentication
- Recover 2-factor authentication access using the Security Key
- What are the benefits of TOTP?
Partners & Integrations
See all 7 articlesThe Basics
- TaxBit: provides consumers with an easy way to file cryptocurrency taxes.
- Form 1099-K: What if I am a Massachusetts or Vermont resident?
- What is the XRP ledger?
- What is the XRP Ledger Account Activation fee?
- How do I send XRP from my Uphold account to an external XRP ledger address?
- How is Uphold transparent?
Verification
- As a Brave user, privacy is very important to me. Why do I have to verify my identity?
- Important update for Uphold members in the state of Tennessee.
- I'm having trouble uploading my ID
- Uphold says my account is "currently being reviewed by our staff." What does this mean?
- How do I apply for an Uphold business account and what are the benefits?
Information
- New tokens on Uphold
- You no longer need to hold GBP balances on Uphold
- Why do I need to add my Social Security Number to my Uphold account?
- What's the difference between BAT Grants, Rewards, and user-funded BAT?
- Where does Uphold offer bank account funding and withdrawals?
- What is Uphold?
How To
- Tips for a successful identity verification session
- How do I change my email address?
- How to create and deploy a new application to production
- How do I get in touch with technical support? (Mobile App)
- How do I set up Google Authenticator?
- How do I sign up for Uphold? (Web)
Troubleshooting
Account Management
Plaid Bank Account Connection
Funding & Withdrawing: Bank Account
Funding & Withdrawing: Cryptocurrency
Learn More
- Your card’s been lost or stolen - what should you do?
- I found a transaction I don’t recognize, what should I do?
- Your Uphold Card costs and limits
- Verifying your residential address
- How to verify your source of funds for major Exchanges
- Uphold Europe Limited (UPE)
API & Integration
- Cornerstone
- What is a crypto-backed loan from SALT?
- What is GiveTrack from BitGive?
- How to use the Sandbox Environment
- What's the verification code for Sandbox?
- How do I work with Uphold's API?
Precious Metals
- Does Uphold hold real precious metals or precious metal, e.g. gold or silver, shares (ETFs)?
- How is value of the precious metal measured on the Card in Uphold?
- How does Uphold quote the price of precious metals?
- How do I cash out my precious metal holdings?
- Where is GBI’s precious metal stored, and how it is transported and insured?
Universal Protocol
- Where is UPBTC available?
- What is the Universal Protocol Alliance?
- What is UPT?
- What is UPUSD?
- What is UPBTC?
- What is a stablecoin?