I'm having trouble uploading my ID

If your ID isn't being accepted by Uphold, or you're seeing an error on registration, here's a few fixes you can try. 

Make sure you have the latest version of your internet browser. You can download the latest version from here: http://outdatedbrowser.com/en

  • Verify if the file size is bigger than 8 Mb. Try with a smaller file size - for example, 2 MB.

  • Try to reset your internet connection (router or modem).

  • Internet connection restrictions could be the cause (firewall, anti-virus) - please try from another network, for example if you are trying from your office, try it from your home network.

Alternately, submit your identification document and selfie using the webcam to scan the document instead of the file upload (check attachment).

If you are still experiencing problems uploading your ID, please open a support ticket and send us a "print screen" of the error message or problem when uploading the ID. (Not sure how to do a screenshot? Try http://supportdetails.com.)

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