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Temporary changes to our service for UK and European customers
- Why is Uphold not opening new accounts for UK customers?
- How long will UK customers not be able to Uphold accounts?
- Why is Uphold not opening new accounts for European customers?
- How long will new European customers not be able to Uphold accounts?
- I am resident in Europe and already have an Uphold account. Do the changes affect me in any way? Do I have to do anything?
- Has Uphold´s CryptoAsset Firm Registration been rejected by the FCA?
How to customize your Uphold account
Songbird Airdrop
- How is Songbird price calculated?
- What is an airdrop?
- What is Songbird?
- What is the Songbird (SGB) token?
- When is the Songbird Airdrop happening?
- What qualifies me for the airdrop?
Staking
- Why is there a waiting list?
- How does staking work?
- What is Proof of Stake?
- Which tokens will earn staking rewards?
- How do I start earning staking rewards on Uphold?
- How can I track my Staking rewards?
Limit Orders
- What is a limit order?
- How can I set up a limit order?
- How do I set the length of my limit order?
- Where can I see my limit orders?
- How do I cancel a limit order?
- What does “Amount to be determined at time of execution” mean?
XYM Airdrop for XEM Holders
Essentials
Improving our customer support
Tax matters for US residents and citizens
- Do you have to report your cryptocurrency transactions to the IRS?
- Which crypto transactions are taxable events?
- What kind of transactions create taxable capital gains or losses under US law?
- What happens if you don’t report your crypto trades on your US tax return?
- Will Uphold be providing tax form(s) with transaction details for the year?
- When will I receive my Form 1099?
Bitcoin Zero [BTC0] - Everything you need to know
- What is Bitcoin Zero (BTC0)?
- What is net zero emissions?
- How have you made BTC0 net zero emissions?
- Where can I learn more about UPCO2?
- How did you calculate how many carbon credits are necessary to offset the emissions of 1 Bitcoin?
- Why is BTC0 better for the environment than BTC?
Prepare your XRP for the Spark Token Airdrop
- What is a Spark token?
- What is the Flare Network?
- What is the Spark Token Airdrop?
- When is the Spark Token Airdrop happening?
- How can I qualify for the airdrop?
- How do I claim my Spark token on Uphold?
Universal Carbon (UPCO2)
- What is UPCO2?
- What is a Carbon Credit?
- What can I do with my UPCO2 Token?
- How can I tell all my friends about UPCO2?
- Who traditionally buys Carbon Credits?
- What is REDD/REDD+?
Universal Gold (UPXAU)
- What is Universal Gold (UPXAU)?
- What advantages does Universal Gold possess compared with physical gold?
- What advantages does UPXAU have compared with other gold tokens?
- Who issues Universal Gold?
- How was the idea for the UPXAU Token conceived?
- Why can I no longer buy Uphold’s former gold offering (XAU)?
Uphold Card
- What’s special about the Uphold Card
- The cool features of the Uphold Card
- The card saves you money when traveling abroad
- Why am I getting an insufficient funds message if I have funds?
- Your Uphold Card costs and limits
- When will you receive your Uphold Card?
Mobile App & New Web Wallet
- What’s new and why
- Uphold pricing policy
- The benefits of becoming a verified user of Uphold
- AutoPilot - Automated Transactions
- How can I download my transaction history?
- How to become verified on Uphold
Security & Protection
- Proof of funds - why we may need it and what you should provide
- I got hacked! What do I do?
- Why we block or restrict accounts - and how to reduce the risk
- Why we restrict duplicate accounts
- Why am I being asked for information to process my transaction?
- Data Privacy
Instant settlement for ACH deposits from U.S. banks
- What can I do with my funds during the 65-day cooling-off period?
- Which changes you’ve made to ACH deposits from U.S. bank accounts?
- How fast can I trade funds deposited from my U.S. bank account?
- Why do I have to wait 65 days before withdrawing US Dollar deposits?
- Why have you introduced a 65-day cooldown on moving ACH deposits from my U.S. bank to external crypto wallets?
- I’m a U.S. customer. What’s the best way for me to make a deposit?
How to Videos
- Automating your transactions
- Buying U.S. equities on Uphold
- Buying crypto with your U.S. bank account (Mobile App)
- Buying crypto with your debit or credit card
- Fund your Uphold account from a crypto wallet (Mobile App)
- How to fund Uphold using your Euro bank account
Fractional U.S. Equities
- Fractional Equities 24/7
- Briefly explain your fractional equities offering
- What’s special about your fractional equities offering?
- What else is special?
- Which equities are you supporting initially?
- What are the benefits of U.S. equities as an investment?
2-Step Verification
- Why my verification code isn't accepted?
- How to set up 2-Step Verification
- What is 2-Step Verification?
- How to reset your 2-Step Verification
- How to set up 2-Step Verification on your new device (Video)
- What is the Security Key?
Partners & Integrations
See all 9 articlesThe Basics
- Account funding & withdrawal costs and limits (Classic Web Wallet)
- TaxBit: provides consumers with an easy way to file cryptocurrency taxes.
- Form 1099-K: What if I am a Massachusetts or Vermont resident?
- What is the XRP ledger?
- What is the XRP Ledger Account Activation fee?
- How do I send XRP from my Uphold account to an external XRP ledger address?
Verification
- As a Brave user, privacy is very important to me. Why do I have to verify my identity?
- Important update for Uphold members in the state of Tennessee.
- I'm having trouble uploading my ID
- Uphold says my account is "currently being reviewed by our staff." What does this mean?
- How do I apply for an Uphold business account and what are the benefits?
Information
- New tokens on Uphold
- You no longer need to hold GBP balances on Uphold
- About Price Alerts
- Why do I need to add my Social Security Number to my Uphold account?
- What's the difference between BAT Grants, Rewards, and user-funded BAT?
- Where does Uphold offer bank account funding and withdrawals?
How To
- How can I follow/unfollow my favourite currencies? (Video)
- How do I change my email address?
- How do I link my U.S. bank account to Uphold using Plaid? (Web classic view)
- How to create and deploy a new application to production
- How to withdraw funds from Brave Rewards to your bank account on Web (video)
- How do I get in touch with technical support? (Mobile App)
Troubleshooting
Account Management
- How do I update my phone number?
- Dash InstantSend
- How can I add Dash to my Account? (Web)
- How to update/change or reset your password
- Authy Error: "Multi-device is disabled"
- How do I change my default currency denomination? (Web and Mobile App)
Plaid Bank Account Connection
Funding & Withdrawing: Bank Account
- Where to find your bank routing and account numbers (ACH)
- How to Lock In The Current Market Rate Instantly via Bank Transfer
- Improved SEPA offering
- What Is SEPA and what are SEPA transfers?
- Uphold’s Euro account is not in the country where I live. Can I still send and receive money using Uphold?
- How to Create an XRP Card on Uphold