Have a question? Search our FAQ:
Can't find what you’re looking for? Submit a request
The Basics
- TaxBit: provides consumers with an easy way to file cryptocurrency taxes.
- Current Geographies Where LBA is Not Supported
- Why don’t I see the LBA token in my Uphold wallet?
- What is the LBA token?
- I want to buy more XRP - why do you have an account funding limit of $500
- What is the XRP ledger?
Membership & Verification
- What is the minimum age to join Uphold?
- Will Uphold comply with GDPR?
- What is GDPR?
- How to use the Authy App - Web
- How to use the Authy App - Smartphone
- Important update for Uphold members in the state of New York.
Account Management
- How can I increase my deposit limit?
- How do I update my phone number?
- How do I change my email?
- My SMS verification code is not working
- Dash InstantSend
- How can I add Dash to my Account?
New Mobile App
- Why is our new Mobile App better?
- What is the difference between using Uphold on the web vs on a mobile?
- Can I use both the mobile app and web version from the same Uphold account?
- Why can’t I see my cards on my mobile app?
- What are the new options “Market”, “Cards” and “Activity”?
- What is the difference between my password and my passcode on the mobile app?
Funding & Withdrawing: Bank Account
- How to Create an XRP Card on Uphold
- Improved SEPA offering
- Temporary interruption in service for GBP (pound sterling) deposits and withdrawals
- How to Lock In The Current Market Rate Instantly via Bank Transfer
- How to add and withdraw funds via bank transfer (U.S. residents)
- How to add and withdraw funds via SEPA
Funding & Withdrawing: Cryptocurrency
- How to buy LBA via debit/credit card
- How to buy LBA on Uphold
- Bitcoin Gold (BTG) Support Update
- Does Uphold Support XRP?
- Why is my cryptocurrency transaction pending?
- How do I find my cryptocurrency address?
Funding: Credit Card
Virtual Mastercard
Security & Protection
- How do I recover my 2FA app setup key?
- How do I restore Two-Factor Authentication using my setup key?
- How do I set up Authy?
- How do I set up Microsoft Authenticator?
- How do I set up 1Password?
- How do I set up Google Authenticator?
API & Integration
- ★ What is CredEarn by Cred
- How to use the Sandbox Environment
- How to create and deploy a new application to production
- What's the verification code for Sandbox?
- How do I work with Uphold's API?
- I'm a business. Can I build my app on top of Uphold?
Precious Metals
- Does Uphold hold real precious metals or precious metal, e.g. gold or silver, shares (ETFs)?
- How is value of the precious metal measured on the Card in Uphold?
- How does Uphold quote the price of precious metals?
- How do I cash out my precious metal holdings?
- Where is GBI’s precious metal stored, and how it is transported and insured?
- What are your exchange fees for precious metals?
Universal Protocol
- What is the Universal Protocol Alliance?
- What is a stablecoin?
- What is UPUSD?
- What are the benefits of UPUSD?
- How to buy UPUSD on Uphold
- What is UPBTC?