Uphold Help Center
Your Uphold Account
How to manage my Notifications
General
Uphold Card
- My card was declined in a gas station, why?
- How do I dispute a transaction?
- Where is the Uphold Card available?
- What’s special about the Uphold Card
- What do I get with my Uphold Card?
- The card saves you money when traveling abroad
Apple Pay
Venezuela Exit
- Why is Uphold pulling out of Venezuela?
- I need help / have a question that is not addressed in this FAQ
- I don’t have a balance, what will happen to my account?
- Venezuelan Customers: When do I need to withdraw my funds by?
- How do I remove funds from the platform?
- I am unable to withdraw funds. What can I do?
Google Pay
Luna Status
EXFI Airdrop
Unique Account number (Virtual IBAN)
- How do I protect my Unique Account Number?
- What do I do if I cannot find Unique Account Number details?
- What do I do if I see unauthorized activity with my Unique Account Number?
- What happens if there are errors with my use of my Unique Account Number?
- What happens if I transfer to my old deposit details?
- What are the added benefits of having a Unique Account Number?
SOLO Airdrop
XRP
Our services to UK and European customers
- UK Customers
- I am resident in Europe and already have an Uphold account. Do the changes affect me in any way? Do I have to do anything?
- Why have you decided to no longer support certain currencies and assets in the UK and Europe?
- Currencies and assets that remain fully supported by Uphold Europe Limited (UPE) - our UK registered business
- Credit Cards
- Currencies and assets supported by Uphold Lithuania UAB
How to customize your Uphold account
Staking
- How does staking work?
- Which tokens can I stake?
- Is staking the same as lending?
- How are my staking rewards calculated?
- What is the APY Rate?
- Are there any fees associated with staking?
Limit Orders
- What is a limit order?
- How can I set up a limit order?
- How do I set the length of my limit order?
- Where can I see my limit orders?
- How do I cancel a limit order?
- What does “Amount to be determined at time of execution” mean?
XYM Airdrop for XEM Holders
Essentials
Tax matters for US residents and citizens
- W9 Tax Form
- What should I do if I downloaded my Form 1099-B before March 1, 2022?
- Do you have to report your cryptocurrency transactions to the IRS?
- Which crypto transactions are taxable events?
- What kind of transactions create taxable capital gains or losses under US law?
- What happens if you don’t report your crypto trades on your US tax return?
Bitcoin Zero [BTC0] - Everything you need to know
- What is Bitcoin Zero (BTC0)?
- What is net zero emissions?
- How have you made BTC0 net zero emissions?
- Where can I learn more about UPCO2?
- How did you calculate how many carbon credits are necessary to offset the emissions of 1 Bitcoin?
- Why is BTC0 better for the environment than BTC?
Prepare your XRP for the Spark Token Airdrop
- What is a Spark token?
- What is the Flare Network?
- What is the Spark Token Airdrop?
- When is the Spark Token Airdrop happening?
- How can I qualify for the airdrop?
- How do I claim my Spark token on Uphold?
Universal Carbon (UPCO2)
- What is UPCO2?
- What is a Carbon Credit?
- What can I do with my UPCO2 Token?
- How can I tell all my friends about UPCO2?
- Who traditionally buys Carbon Credits?
- What is REDD/REDD+?
Universal Gold (UPXAU)
- What is Universal Gold (UPXAU)?
- What advantages does Universal Gold possess compared with physical gold?
- What advantages does UPXAU have compared with other gold tokens?
- Who issues Universal Gold?
- How was the idea for the UPXAU Token conceived?
- Why can I no longer buy Uphold’s former gold offering (XAU)?
Mobile App & Web Wallet
- AutoPilot - Automated Transactions
- How can I download my transaction history?
- Account funding & withdrawal costs and limits
- How to link your credit/debit card
- How to fund your account
- How to buy and sell crypto
Security & Protection
- SIM Swapping
- How to identify and avoid Scams
- Proof of funds - why we may need it and what you should provide
- I believe my account has been compromised
- Why we block or restrict accounts - and how to reduce the risk
- Why we restrict duplicate accounts
Instant settlement for ACH deposits from U.S. banks
- How to add/link a US bank account
- What are the benefits of linking my US bank account?
- What are my options for depositing funds from a U.S. bank account and what are the limits?
- What is the difference between linking my Bank account via Bank Credentials Authentication Vs Micro-Deposits Authentication?
- Is my existing linked bank account subject to the 65-day withdrawal restriction?
- Why am I seeing a 65-day withdrawal restriction if my account was linked via bank credentials?
How to Videos
- Automating your transactions
- Buying U.S. equities on Uphold
- Buying crypto with your U.S. bank account (Mobile App)
- Buying crypto with your debit or credit card
- Fund your Uphold account from a crypto wallet (Mobile App)
- How to fund Uphold using your Euro bank account
Fractional U.S. Equities
- Fractional Equities 24/7
- What is a stock split?
- Briefly explain your fractional equities offering
- What’s special about your fractional equities offering?
- What else is special?
- Which equities are you supporting initially?
2-factor authentication
- What is 2-factor authentication?
- Enable 2-factor authentication using your verified phone number
- Enable 2-factor authentication using an Authenticator app
- Reset your 2-factor authentication
- Recover 2-factor authentication access using the Security Key
- What are the benefits of TOTP?
Partners & Integrations
See all 7 articlesThe Basics
- TaxBit: provides consumers with an easy way to file cryptocurrency taxes.
- Form 1099-K: What if I am a Massachusetts or Vermont resident?
- What is the XRP ledger?
- What is the XRP Ledger Account Activation fee?
- How do I send XRP from my Uphold account to an external XRP ledger address?
- How is Uphold transparent?
Verification
Information
- New tokens on Uphold
- You no longer need to hold GBP balances on Uphold
- Why do I need to add my Social Security Number to my Uphold account?
- What's the difference between BAT Grants, Rewards, and user-funded BAT?
- Where does Uphold offer bank account funding and withdrawals?
- What is Uphold?