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Security & Protection
- Why we restrict accounts - and how to reduce the risk
- Why we restrict duplicate accounts
- Why am I being asked for information to process my transaction?
- Data Privacy
- How Uphold protects your funds (Europe)
- How Uphold keeps your personal and financial information secure
Mobile App & New Web Wallet
- AutoPilot - Automated Transactions
- What’s new and why
- 0% Commissions, 0% credit/debit card deposits, 0% withdrawal fees
- The benefits of becoming a verified user of Uphold
- How to become verified on Uphold
- Account funding & withdrawal costs and limits (Mobile App & New Web Wallet)
Instant settlement for ACH deposits from U.S. banks
- Which changes you’ve made to ACH deposits from U.S. bank accounts?
- How fast can I trade funds deposited from my U.S. bank account?
- Why do I have to wait 65 days before withdrawing US Dollar deposits?
- Why have you introduced a 65-day cooldown on moving ACH deposits from my U.S. bank to external crypto wallets?
- I’m a U.S. customer. What’s the best way for me to make a deposit?
- I use Uphold to deposit funds from my U.S. bank account into crypto so I can forward the funds onto third-party exchanges to buy tokens you don’t support. What should I do now?
Universal Gold (UPXAU)
- What is Universal Gold (UPXAU)?
- What advantages does Universal Gold possess compared with physical gold?
- What advantages does UPXAU have compared with other gold tokens?
- Who issues Universal Gold?
- How was the idea for the UPXAU Token conceived?
- Why can I no longer buy Uphold’s former gold offering (XAU)?
How to Videos
- Automating your transactions
- Buying U.S. equities on Uphold
- Buying crypto with your U.S. bank account (Mobile App)
- Buying crypto with your debit or credit card
- Fund your Uphold account from a crypto wallet (Mobile App)
- How to fund Uphold using your Euro bank account
Fractional U.S. Equities
- Fractional Equities 24/7
- Briefly explain your fractional equities offering
- What’s special about your fractional equities offering?
- What else is special?
- Which equities are you supporting initially?
- What are the benefits of U.S. equities as an investment?
Uphold Card
- What’s special about the Uphold Card
- The cool features of the Uphold Card
- The card saves you money when traveling abroad
- Why am I getting an insufficient funds message if I have funds?
- Your Uphold Card costs and limits
- How does the waitlist work?
2-Step Verification
- What is 2-Step Verification?
- How to reset your 2-Step Verification
- How to set up 2-Step Verification on your new device (Video)
- What is the Security Key?
- What is an Authenticator App?
- What are the benefits of TOTP?
Partners & Integrations
- Uphold has discontinued its relationship with third-party crypto lending provider Cred.
- Hedged Bitcoin
- Linqto
- Koinly
- Brave
- CoinFlip
Tax matters for US residents and citizens
- Why we're supplying 1099-B instead of 1099-K Tax Forms
- Do you have to report your cryptocurrency transactions to the IRS?
- What kind of transactions are taxable events under US law?
- How the United States IRS views cryptocurrency today
- What happens if you don’t report your crypto trades on your US tax return?
The Basics
- Account funding & withdrawal costs and limits (Classic Web Wallet)
- TaxBit: provides consumers with an easy way to file cryptocurrency taxes.
- How will I receive my 1099 forms ?
- Form 1099-K: What if I am a Massachusetts or Vermont resident?
- Current Geographies Where LBA is Not Supported
- Why don’t I see the LBA token in my Uphold wallet?
Verification
- As a Brave user, privacy is very important to me. Why do I have to verify my identity?
- Important update for Uphold members in the state of Tennessee.
- I'm having trouble uploading my ID
- Uphold says my account is "currently being reviewed by our staff." What does this mean?
- How do I apply for an Uphold business account and what are the benefits?
Information
- About Price Alerts
- Why do I need to add my Social Security Number to my Uphold account?
- What's the difference between BAT Grants, Rewards, and user-funded BAT?
- Where does Uphold offer bank account funding and withdrawals?
- What is Uphold?
- Security at Uphold
How To
- How can I follow/unfollow my favourite currencies? (Video)
- How to add funds using debit or credit card (Web Classic view)
- How do I change my email address with Uphold?
- How do I link my U.S. bank account to Uphold using Plaid? (Web classic view)
- How to create and deploy a new application to production
- How to withdraw funds from Brave Rewards to your bank account on Web (video)
Troubleshooting
- My 2-Step Verification code is not working (Web classic version)
- Why am I unable to link my U.S. Bank Account?
- I am having trouble linking my bank account using Plaid
- I’m having trouble verifying my ID on Uphold using the Brave browser
- Why is my U.S. bank account transaction pending?
- Uphold says my "account limit has been exceeded." What does this mean? (Web and Mobile App previous to 4.0 version)
Account Management
- How do I update my phone number?
- Dash InstantSend
- How can I add Dash to my Account? (Web)
- How to update/change your password
- Authy Error: "Multi-device is disabled"
- How do I change my default currency denomination? (Web and Mobile App previous to 4.0 version)
Plaid Bank Account Connection
Funding & Withdrawing: Bank Account
- Where to find your bank routing and account numbers (ACH)
- How to Lock In The Current Market Rate Instantly via Bank Transfer
- Improved SEPA offering
- What Is SEPA and what are SEPA transfers?
- Uphold’s Euro account is not in the country where I live. Can I still send and receive money using Uphold?
- How to Create an XRP Card on Uphold
Funding & Withdrawing: Cryptocurrency
- Tier 4 Currencies
- Does Uphold Support XRP?
- How to buy LBA via debit/credit card
- Why are the network fees higher for BTC?
- Bitcoin Gold (BTG) Support Update
- How do I cancel a cryptocurrency transaction?
Learn More
- ★ How to connect Brave Rewards to Uphold (Video)
- Investment Waitlist
- No Minimums
- No Lockups
- Entry Timing Solved
- Available To All Uphold Crypto Investors
API & Integration
- Cornerstone
- What is a crypto-backed loan from SALT?
- What is GiveTrack from BitGive?
- How to use the Sandbox Environment
- What's the verification code for Sandbox?
- How do I work with Uphold's API?
Precious Metals
- Does Uphold hold real precious metals or precious metal, e.g. gold or silver, shares (ETFs)?
- How is value of the precious metal measured on the Card in Uphold?
- How does Uphold quote the price of precious metals?
- How do I cash out my precious metal holdings?
- Where is GBI’s precious metal stored, and how it is transported and insured?
Universal Protocol
- Where is UPBTC available?
- What is the Universal Protocol Alliance?
- What is UPT?
- What is UPUSD?
- What is UPBTC?
- What is a stablecoin?