Have a question? Search our FAQ:
Can't find what you’re looking for? Submit a request
The Basics
- What is Uphold?
- Is Uphold a bank? What does it mean to maintain a full reserve?
- Supported currencies
- Supported Geographies
- Non-Supported Geographies
- How do I get in touch with technical support?
Brave, Basic Attention Token, and Brave Publishers
- ★ How to connect Brave Rewards to Uphold (Video)
- What's the difference between BAT Grants, Rewards, and user-funded BAT?
- How do I add my funds to my Brave rewards account? (Video)
- What is Basic Attention Token?
- Brave, BAT, and US availability
- How to withdraw funds from Brave Rewards via ACH (Video)
"How-To" Guides
- Basic Attention Token
- How to buy Basic Attention Token
- How to buy Bitcoin
- How to buy Bitcoin Cash
- How to buy Bitcoin Gold
- How to buy DASH
Membership & Verification
- What is the minimum age to join Uphold?
- Will Uphold comply with GDPR?
- What is GDPR?
- How to use the Authy App - Web
- How to use the Authy App - Smartphone
- Important update for Uphold members in the state of New York.
Account Management
- How can I increase my deposit limit?
- How do I update my phone number?
- How do I change my email?
- My 2FA verification code is not working
- Dash InstantSend
- How can I add Dash to my Account?
Plaid Bank Account Connection
- Plaid Benefits: Higher Deposit Limits and Faster Settlement Times
- What is Plaid?
- How do I link my U.S. bank account to Uphold using Plaid?
- My bank account is manually linked. How do I link it using Plaid?
- How do I connect my bank account to Uphold using my routing and account numbers?
- I am having trouble linking my bank account using Plaid
Mobile App
- How is the Uphold Mobile App different from the Web App?
- What is the difference between using Uphold on the web vs on a mobile?
- Can I use both the mobile app and web version from the same Uphold account?
- Why can’t I see my cards on my mobile app?
- What are the new options “Market”, “Cards” and “Activity”?
- What is the difference between my password and my passcode on the mobile app?
Funding & Withdrawing: Bank Account
- Where does Uphold offer bank account funding and withdrawals?
- How to add and withdraw funds via bank transfer (U.S. residents)
- What is the 60 day cooldown period for manually linked bank accounts?
- Why am I unable to link my U.S. Bank Account?
- What Is My ACH Routing Number?
- Where to find your bank routing and account numbers (ACH)
Funding & Withdrawing: Cryptocurrency
- 15 Currencies of Summer
- How can I fund my account with Bitcoin?
- How do I find my cryptocurrency address?
- Why is my cryptocurrency transaction pending?
- Does Uphold Support XRP?
- How to buy LBA via debit/credit card
Funding: Credit Card
Virtual Mastercard
Security & Protection
- Security at Uphold
- How does Uphold keep my personal and financial information secure?
- What can I do to help ensure the security of my account?
- What is a Time-based One-Time Password (TOTP)?
- What are the benefits of TOTP?
- Which 2FA app should I use?
API & Integration
- ★ What is CredEarn by Cred
- What is GiveTrack from BitGive?
- How to use the Sandbox Environment
- How to create and deploy a new application to production
- What's the verification code for Sandbox?
- How do I work with Uphold's API?
Precious Metals
- Does Uphold hold real precious metals or precious metal, e.g. gold or silver, shares (ETFs)?
- How is value of the precious metal measured on the Card in Uphold?
- How does Uphold quote the price of precious metals?
- How do I cash out my precious metal holdings?
- Where is GBI’s precious metal stored, and how it is transported and insured?
- What are your exchange fees for precious metals?
Universal Protocol
- What is the Universal Protocol Alliance?
- What is a stablecoin?
- What is UPUSD?
- What are the benefits of UPUSD?
- What is UPBTC?
- What are the benefits of UPBTC?