Learn how to update and manage your account information, including personal details and contact information.
Important Notice: Please do not create a new ticket if you already have one. Follow up on your existing ticket for assistance. Creating multiple tickets for the same issue can cause delays and confusion.
Uphold is obliged to uphold accurate account information to meet its regulatory requirements. Up to date information also ensures you receive important notifications.
How to update my name
If you need to update your name for any of the following reasons, click here:
- A typo or mistake made during account creation
- Adding a middle name
- Legal reasons (name change, divorce, or reverting to a maiden name)
How to update my email
To keep your email address up to date and stay connected and secure, follow these steps:
- Tap Account Center (top left) > Profile.
- Go to Email, then tap the edit icon to update your email.
- Enter your two-factor authentication (2FA) verification code.
- A verification email will be sent to your new email address.
- Tap on the link in the verification email to complete the update.
Important note: If you've lost access to your email and can’t login on your Uphold account, contact us from your new email for an update.
How to update my phone number
You can update your phone number directly in the app as long as you are logged into your account and using a mobile device:
- Tap Account Center (top left) > Profile.
- Go to Phone number, then tap the edit icon* to update your phone number.
- Follow the steps on screen to verify your phone and you’re done!
*If you don’t see the edit icon next to your phone number but have access to your account credentials, simply sign out and log back and follow the steps again.
How to update my address
You can update your address* anytime by following these steps:
- Tap Account Center (top left) > Profile.
- Go to Address, then tap the edit icon.
- Follow the steps on screen and you’re done!