Tips for a successful verification session, steps to verify your residential address, instructions for resubmitting your identification, and assistance for document upload issues.
Verifying your identity is quick and easy as long as you follow these tips!
- Capture a clear, readable photo of your valid ID with matching details to your Uphold account.
- No masks, hats, or sunglasses, prescription glasses allowed.
- Ensure your ID is valid for at least three more months.
- Photograph the whole ID, no cut-off corners or text.
- Try the Mobile App for camera issues on a computer.
- Refresh the page to restart after mistakes. Avoid incomplete submissions.
- No scanned or saved image files accepted.
- Use a live selfie, not a photo of a photo.
- Position light source in front for a well-lit face.
- Capture a head and shoulder shot against a plain background, like a passport photo.
If we're unable to automatically verify your address, or if you want to update it later on, we’ll ask for acceptable proof of your residential address:
- Bank statement
- Credit card statement
- Lease agreement or mortgage statement
- Utility bill
- Internet/cable TV/home phone line bill
- Tax return
- Council tax bills
- Government-issued certification of residence
- Your document must include your full residential address and your full name.
- Scan the entire document and avoid cutting off any corners or sides. Please make sure no parts of the document are missing.
- This document must be dated within the last 3 months, in PDF format and be visible in its entirety.
These steps will help complete the process of verifying your identity within the app.
- In the app, tap the “Complete account verification” banner.
- Tap “Start verification” & follow the instructions
- Take a picture of your government-issued ID.
- Follow the instructions to capture a real-time selfie of yourself.
- Make sure you have the latest version of your internet browser or Uphold mobile app.
- Verify if the file size is bigger than 8 Mb. Try with a smaller file size - for example, 2 MB.
- Try to reset your internet connection (router or modem).
- Internet connection restrictions could be the cause (firewall, anti-virus) - please try from another network, for example if you are trying from your office, try it from your home network.