Unable to login – Uphold Help Center

If you cannot sign in, please check our status page to make sure there are no service disruptions or schedule maintenances.

Recovering my 2-factor Authentication

Learn how you can effectively recover your 2-factor authentication and regain access to your account securely.

Reset my Uphold password

Resetting your Uphold password is straightforward! Discover how by clicking here.

I’m not receiving a verification code

2-factor authentication adds an extra layer of security to your Uphold account. Learn more about verification codes and how to resolve issues, here.

Use the grid below to identify the type of 2-factor authentication method you require:

I’m using a verified phone number

I’m using an authenticator app

Check phone coverage: Make sure that you have adequate phone coverage as this can affect the ability to receive SMS messages.
Check phone number: Confirm that the phone number you have provided is correct and still in use. Click here if you need to update your phone number.
Check your phone settings: Ensure that your phone is not set to block incoming SMS messages.
Look up for updates: Check if there are any updates available for your phone's operating system and install them.
Restart phone: Sometimes restarting your phone can resolve the issue. Try restarting your phone and see if it resolves the issue.
Use a different phone: If possible, try using a different phone to see if you can receive the verification code.
Contact your service provider: If the problem persists, reach out to the service provider for assistance. They might be able to provide you with further guidance on troubleshooting the issue.

Check internet connection: Make sure that you have a stable internet connection as the authentication app relies on it to function properly.
Check time and date on the device: The authenticator app generates codes based on time, so make sure that your device's date and time are correct.
Check for app updates: Check if there are any updates available for the authentication app and install them.
If you are having trouble or the verification code is not being accepted follow these steps.
Contact the authenticator app developer: If the problem persists, reach out to the service provider for assistance. They might be able to provide you with further guidance on troubleshooting the issue.

I’m not receiving emails from Uphold

If you're not getting emails from Uphold, try these steps to troubleshoot:

Check your Spam Folder: Sometimes emails might accidentally end up in your spam folder. Make sure to check there.
Review Email Filters: Your email might have filters that automatically sort emails into different folders or mark them as spam. Check to see if these filters are affecting Uphold emails.
Verify Email Storage: If your email inbox is full, new emails can't come in and will be returned to the sender. Make sure you have enough space in your email account.
Turn Off Email Forwarding: If you've set up your email to automatically forward to another address, Up hold emails might be going there. Double-check your forwarding settings.
Examine Email Client Settings: Sometimes, email clients can block certain senders. Look through your email settings to ensure Uphold isn't blocked.
Account Security: If you've done all the above and still aren't receiving emails, it could be a sign that your account may be compromised. If you think your account might be compromised, it's important to contact us immediately for help.

I’ve received an email, but the link doesn’t work

If you're having trouble with a link in an email not working, it might be because of how you're connecting to the internet or the device you're using. To help fix this, try the following steps:

Device and network consistency: Use the same device and IP address throughout the login or password reset process.
VPN connection: Disconnect any VPN during the process because it might be interfering with your access to the link.

For Apple device users, also consider the following:

Before attempting to use the email link on your Apple device, ensure that your Private Relay setting is turned off. To learn more about managing Private Relay on your Apple device for specific websites, networks, or devices, click here.

I see an error message when logging in to the app or website

If you encounter a generic error message, please check if you are using a VPN connection. If you are, try switching to a different IP address or disconnecting the VPN and then attempt to log in again. If you are not using a VPN, please try connecting to a different network.

I can’t remember my Uphold email

If you've forgotten the email you use for Uphold, you might still be logged into the Uphold app on your phone. Just tap the Account Center icon (top-left) to see your email listed right under your name.

If you no longer have access to that email address or if you would prefer to log in with a different email, learn how to update your email address here.

If you are no longer signed to the Uphold app, consider the following tips:

Check all your email accounts: Search your inbox for any emails you might have received from Uphold (funds received, sent, spent or traded).
Check your Uphold contact list: If you ever sent funds to a family member or a friend with an Uphold account, they might be able to help you identify the email address you have used.

We’ll only ever contact you from:

no-reply@help.uphold.com
newsletter@unboxed.uphold.com
noreply@uphold.com
support@uphold.com
@help.uphold.com
@unboxed.uphold.com
@uphold.com

Why can’t I log in to Uphold from the web app?

To increase account security, Uphold now requires a trusted mobile device to complete login on the web app. When you try to log in from a browser, you'll need to approve the login request from a mobile device where you're already signed in.

For step-by-step help, see How do I log in to Uphold on the web?

For Apple device users, also consider the following:

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