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Crypto network withdrawals

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Whether you're new to digital assets or a seasoned user, understanding the process of withdrawing cryptocurrencies is essential for managing your funds effectively. This FAQ will take you through the fundamentals and equip you with the knowledge you need to complete a crypto withdrawal.

How to withdraw to an external wallet

  • Mobile
  • Web
  1. On the home screen, tap Withdraw.
  2. Select the account you want to withdraw from.
  3. Choose Crypto networks as your withdrawal method.
  4. Pick a supported network from the list. If the asset is supported on multiple networks (e.g., ETH), you'll be prompted to choose the specific network (e.g., Arbitrum, Ethereum, Optimism, etc.).
  5. Scan or enter the destination wallet address. If the wallet requires a destination tag/memo (e.g., HBAR, XRP, XLM), be sure to include it.
  6. Tap Next.
  7. Enter the amount you want to withdraw.
  8. Tap Preview withdrawal to review the transaction details.
  9. Tap Confirm withdrawal to complete the transaction.
  1. On Anything to Anything, select Transact.
  2. Click Select source to choose the account you want to withdraw from.
  3. Click Select destination” and browse to Crypto networks.
  4. Pick a supported network from the list. If the asset is supported on multiple networks (e.g., ETH), you'll be prompted to choose the specific network (e.g., Arbitrum, Ethereum, Optimism, etc.).
  5. Scan or enter the destination wallet address. If the wallet requires a destination tag/memo (e.g., HBAR, XRP, XLM), be sure to include it.
  6. Tap Next.
  7. Enter the amount you want to withdraw.
  8. Tap Preview withdrawal to review the transaction details.
  9. Tap Confirm withdrawal to complete the transaction.

Keep an eye out for… 

While crypto transactions are generally straightforward, there may be common challenges. Here are some issues you might face: 

  • Incorrect Address: Always double-check wallet addresses to avoid sending funds to the wrong place. Sending funds to the wrong wallet address* is a frequent mistake.
  • Understand Fees: Be aware of network fees and transaction costs that may apply to your transaction.
  • Destination Tag/Memo: Some networks require a destination tag or memo for specific transactions. Ensure you provide the correct tag or memo to avoid complications.
  • Security Concerns: If you're concerned about transaction security, our Fraud and Security Hub addresses this issue.
  • Account Verification: Some transactions, like large withdrawals may require additional verification.
  • Unsupported Tokens: Not all tokens are supported. Before proceeding, double-check if the token you want to transfer is not only compatible with the network, but also - and this is very important - supported by Uphold as well.
  • Unsupported Networks: Tokens can exist on various networks. Ensure that the Uphold address you choose supports the particular token on the specific network you intend to use.
  • BTC/LTC native SegWit addresses: Native SegWit addresses are backward compatible with legacy Bitcoin or Litecoin addresses respectively. You can deposit BTC or LTC into your Uphold account using either your legacy addresses or your new native SegWit ones.

*Note that in certain networks, addresses are case-sensitive, as is the case with Constellation (DAG) or XRPL (XRP/CORE/SOLO).

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