Venmo – Uphold Help Center

You can link your Venmo account to Uphold for a fast and secure way to buy crypto. This payment method is exclusively available in the US. To use it, ensure your Uphold and Venmo accounts are both set up in the US and the names on both accounts match.

Linking your Venmo account

How do I use Venmo with Uphold?

You can use Venmo as a payment method for funding your Uphold account and buying crypto. This feature is only available in the US.

Ensure both your Uphold and Venmo accounts are set up in the US.
The name on your Venmo account must match the name on your Uphold account.
To begin, link your Venmo account by following the steps here.

Which funding sources can I use with Venmo?

When you link Venmo to your Uphold account, you must choose a default funding source for Uphold transactions. You can use one of the following:

Venmo balance
Debit cards (Note: credit cards are not supported)
ACH accounts (bank accounts)

If you need to change your default funding source after linking, you must remove and then re-add your Venmo account. See the guide on how to manage payment methods for assistance.

Troubleshooting errors

If you encounter an error when linking your account or processing a transaction, try the following solutions:

Error: "We couldn’t process your transaction"

This general message occurs when a transaction fails.

Check your funds. First, confirm that your chosen funding source has enough money to cover the transaction.
Review Venmo decline reasons. If your funds are sufficient, the error may be due to other reasons for Venmo payment declines.

If you see this error and have insufficient funds:

The error message will offer you two options:

Change Venmo funding source: This action will automatically unlink your Venmo account and guide you through the process of relinking it and selecting a new funding source.
Choose another method: Select this option to retry the transaction using a different payment option that isn't Venmo.

If you see this error due to a general fail (e.g., non-funds related):

You will be given the options to:

Try again
Choose another method

Important note on fails

If you have two consecutive deposit failures via Venmo within a 30-minute window, your Venmo funding source will automatically unlink. You will then have two options:

Choose another funding source: This will take you to the payment method screen.
Maybe later: This will return you to the Uphold app home screen.

Error: "We couldn't take you to Venmo"

This occurs if the Venmo widget fails to display within the Uphold app.

Select Try again to reload the widget.
Select Try another payment to use a different funding method.

Error: "Name mismatch detected"

This occurs if the name on your Venmo account does not match the name on your Uphold account.

Select Try again after verifying your names match.
Select Try another payment to use a different funding method.