Learn how to reset your account password in case you forget it or suspect any security issues.
Reset your password
- Visit the Uphold login page.
- Click "Forgot your password?"
- Enter your email address.
- You should receive an email with a link to change your password within a minute. The subject of this email is "Reset your password" If you don't receive this email, check your Spam folder (just in case). If you still can't find the email, then be sure you entered the same email address you used when signing up for the service.
- Once the email has arrived, click on the link it contains, and you will be given the chance to choose a new password.
For a smooth password reset experience, keep these helpful tips in mind:
- Remember that the email link sent to reset your password expires after 15 minutes.
- Requesting a new recovery password link invalidates the previous one, so be sure to use the latest link sent.
- Keep in mind that after requesting a new password, withdrawals will be restricted for 24 hours.
NOTE: If you have 2-factor authentication enabled, you'll be prompt to insert your Verification Code to validate the new password.
Experiencing issues with receiving the password reset email or the email link not working? Check out our article on login issues for helpful tips and solutions.
Update/Change your password
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Please contact us if:
- Your password change request email never arrives.
- You have completely forgotten the email address you used when signing up.
- The link in the password change request email doesn't work.
- You have 2-factor authentication enabled but you lost your Security Key or have no access to the Verification Code.