Learn how to reset your account password in case you forget it or suspect any security issues.
Update/Change your password
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Mobile App |
New Web Wallet |
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1 - Tap 2 - Tap Settings 3 - Tap Security 4 - Tap Change password 5 - Insert your current password 6 - Insert your new password and confirm it. 7 - Tap Done. |
1 - At the left, click 2 - Click Security 3 - Click Change password 4 - Insert your current password 5 - Insert your new password and confirm it. 6 - Click Done. |
Reset your password
1 - Visit the Uphold login page.
2 - Click "Forgot your password?"
3 - Enter your email address.
4 - You should receive an email with a link to change your password within a minute. The subject of this email is "Reset your password" If you don't receive this email, check your Spam folder (just in case). If you still can't find the email, then be sure you entered the same email address you used when signing up for the service.
5 - Once the email has arrived, click on the link it contains, and you will be given the chance to choose a new password.
NOTE: If you have 2-factor authentication enabled, you'll be prompt to insert your Verification Code to validate the new password.
Please contact us if:
- Your password change request email never arrives.
- You have completely forgotten the email address you used when signing up.
- The link in the password change request email doesn't work.
- You have 2-factor authentication enabled but you lost your Security Key or have no access to the Verification Code.