đźš« Remember, Uphold will NEVER call to ask you to move your funds, or ask you to forward or read out a 2FA code.
It is important to monitor your financial accounts regularly and to report any suspicious activity to your financial institution or online retailer immediately.
Taking these steps can help prevent fraud and protect your financial information from being compromised.
If in any doubt, please contact Uphold immediately should you suspect this to be the case.
Signs your account may be compromised:
- You are no longer receiving emails
- You receive an email notifying you of an attempt to login from a different location
- You can no longer receive texts or phone calls. This may be a sign of SIM swapping.
- Your 2FA code is no longer working, or 2FA is now required when you never set up 2FA
- You receive “Forgot Password” emails from Uphold that you never requested
- You find that some, or all, of your crypto has been converted into a different token without your knowledge
If you notice unexpected login attempts or logins from unfamiliar locations, your account may have been compromised.
If you see transactions on your account that you did not make, it may be a sign that your account has been hacked.
If your 2-FA code is no longer working, or if your account is asking for 2-FA when you never set one up - this could be a sign that someone has accessed your account.
Please note - this is different to Uphold writing to you via it’s authorized support channels that we require you to set up 2-FA.
If you notice unusual changes to your account settings, such as a change in your email address or phone number, it may indicate that someone has gained unauthorized access to your account.
If you receive an email from your financial institution or an online retailer that seems out of the ordinary, it may be a phishing attempt.
If you receive unexpected alerts or notifications from your financial institution or online retailer, it may indicate that your account has been compromised.
If you receive a request to reset your password that you did not initiate, it may be a sign that someone is attempting to gain access to your account.
If you receive charges from an online retailer or service that you did not sign up for, it may indicate that your financial information has been stolen and used for fraudulent purposes.
If your account is suddenly blocked or locked, it may indicate that the financial institution has detected suspicious activity on your account and is taking measures to protect your funds.
If you are not receiving texts or inbound voice calls, this could be a sign of SIM swapping - where your phone service has been compromised.