If you believe that your account has been compromised or hacked please let us know immediately so we can take proper actions and investigate:
Via chat support
If you’re logged in, using your Mobile app (version 4.44.1 or higher)
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1. Go to More 2. Choose Help. 3. Choose Chat with us. 4. Tap on My account is compromised. 5. Select Yes - restrict my account.
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Please note: This will restrict your account and we’ll follow up with you usually within one hour.
Via Webform
Submitting your request here and we’ll restrict your account to prevent any withdrawals, until it's fully secured.
Via email
Email us at support@uphold.com with “My account has been compromised” in the subject line and we’ll restrict your account to prevent any withdrawals, until it's fully secured.
If you don’t have access to the email associated with your Uphold account
You can use another email address and add the following information:
- The email address associated with your Uphold account
- Your full name
- The last four digits of the phone number associated with your Uphold account