Secure your account with a passcode and biometrics for an extra layer of protection.
Setting up a passcode or biometrics on your Uphold app is an excellent way to protect your privacy and security.
Go to More (top left corner) > Settings > Security to set up your passcode.
Yes. Once you have set up your Uphold passcode, you can enable or disable the option to use biometrics (facial recognition or fingerprint) anytime. Just go to More (top left corner) > Settings > Security.
Yes! Just go to More (top left corner) > Settings > Security and tap Change Passcode.
No. It is now mandatory to have a passcode set up in order to help protect your account.
When launching the Uphold app and asked to enter your passcode, just tap Forgot?.
You’ll be logged out and asked to log back in, at which point you can enter a new PIN.
Your Uphold passcode is used specifically to secure and protect data within your Uphold app on a specific device, while your Uphold account password is used to verify your identity and log in to your account across various devices.
Your Uphold passcode is typically shorter and less complex than a password, and is required when opening the Uphold app.
Forgetting your Uphold passcode requires you to log back into your account with your login credentials, (username, password and any 2-FA), while forgetting your account password can be resolved by following a password reset process.