Troubleshoot your 2FA codes not being accepted during login:
SMS
Important Tips:
- Ensure you have good carrier reception (3G, 4G, LTE etc.)
- Enter the code correctly before it expires after 30 seconds
- Give the SMS time to come through before requesting a new one
Authentication App
Important Tips:
- Ensure sufficient time is left on the timer to enter your code before it expires
- Make sure the time between your device and the authenticator app is synced (Please check on the support documentation for the app that you’re using how to ensure they are synced)
- Make sure you only have one set of codes for Uphold in the Authenticator App