At Uphold, we strive to deliver the best possible experience. If you believe we haven’t met our obligations or handled a matter appropriately, you can submit a formal complaint. We take complaints seriously and are committed to reviewing them thoroughly.
Submit your complaint
| Click here to submit your complaint. Our team will review the details and respond as soon as possible. |
Alternative methods, depending on your region (click to learn more):
Phone
Call the toll-free phone number for your region and leave a voicemail on our dedicated complaints line with the necessary information. Our team will follow up with you via the email address associated with your Uphold account.
| European Economic Area 🇪🇺 | +351 800 450 118 |
| United Kingdom 🇬🇧 | +448081641974 |
| United States of America 🇺🇲 | +1 (888) 821-0966 |
Postal mail
Submit your complaint by mail in one of two ways:
- Download and complete the Filing a Complaint.pdf, then print and sign it.
- Or send a free-form letter that includes the following details:
- Full name / legal entity and, if applicable, your representative’s name;
- EUID or, if not available, the national Registration or ID number;
- Legal Entity Identifier (if available);
- Customer reference (if available);
- Full address;
- Email address;
- Phone number;
- A detailed description of the complaint, including:
- What happened and when
- Your expectations for resolution
- Any damage, loss, or detriment caused (if relevant)
Include any supporting documentation and mail everything to the address related to your region:
| European Economic Area 🇪🇺 | Uphold Digital Assets Europe, Unipessoal, Lda. Praça Conde de Agrolongo, nº 27, 1º piso 4700-312 Braga, Portugal |
| United Kingdom 🇬🇧 | Uphold Europe Limited Eastcastle House 27/28 Eastcastle House London W1W 8DH United Kingdom |
| United States of America 🇺🇲 | Uphold HQ 228 Park Ave. S., #50458, New York, NY 10003-1502 |
⚠️ Postage costs are the sender’s responsibility.
Electronic complaints book
Electronic complaints book This method is exclusively available to users within the European Economic Area (EEA) 🇪🇺. You may submit your complaint via the official electronic complaints book.
This process is for formal complaints only. For general questions or updates on existing support tickets, please use our standard support channels. If not a complaint, the reply may not serve your needs.