We’re dedicated to creating the best possible experience for our customers. Sometimes, however, we get it wrong.
If you feel we’ve handled a particular situation badly, then we want to hear about it.
You can register a complaint after the fact using the form below so that our team can investigate and hopefully put things right.
Please note: the complaints process is not intended for general customer service inquiries, or to follow up on existing tickets. For regular inquiries or updates on ongoing issues, please continue to use our regular customer service channels to avoid any delay.