I am having trouble linking my bank account using Plaid

Here are a few common reasons you may have trouble linking a bank account using Plaid

I got an error when trying to link my account 

Check that your online banking login credentials are correct and you’ve entered those for your bank, not Uphold. You can also only link your own bank account in your name, with an address that matches the one you're registered for Uphold with, and/or bank accounts in which you're a joint account holder.


Plaid says my bank credentials are incorrect. What do I do? 

Plaid uses your online banking credentials in order to connect your bank account to Uphold. Please double check that you are using the correct login info. If you continue to have trouble, please contact your bank. 

Still having trouble linking your account using Plaid? Please contact our support team for assistance. 

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