Mobile App
1 - Tap Already have an account? Log in on the bottom
2 - Enter your Email and Password
3 - Tap Having problems with the code? on the bottom
4 - Select Recover by email
5 - You’ll receive an email from Uphold confirming that the process has been initiated
6 - Exactly 24 hours later another email is sent to you with a button to confirm the reset process
7 - Pressing the Yes, let’s do it button will redirect you to the Mobile App or Uphold site to confirm by entering your password.
8 - You’ll now have access to a new Security Key you can use to configure your Authenticator App to generate new Authentication Codes.
Web Wallet
1 - In the Wallet website login by entering your Email and Password
2 - Click Having problems with the code? on the bottom
3 - Select Recover by email
4 - You’ll receive an email from Uphold confirming that the process has been initiated
5 - Exactly 24 hours later another email is sent to you with a button to confirm the reset process
6 - Pressing the Yes, let’s do it button will redirect you to the Mobile App or Uphold site to confirm by entering your password
7 - You’ll now have access to a new Security Key you can use to configure your Authenticator App to generate new Authentication Codes.
- Please note that for security reasons, the email invitation (received 24 later) expires after 7, after which you’ll need to restart the process.
- Throughout this process you’ll see a banner in the “Portfolio” and “Security” screens confirming the 2FA reset request.
- You can cancel the process at any time by using the existing Security Key. If you take no action for 7 days after the process started, it will be automatically canceled.