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Close account

Updated

Find out the steps to close your account if you decide to discontinue using our platform.

To close your account, you must have a zero balance. Please withdraw your funds before attempting to close.

If you have less than $5 in value, and have no way to extract that value (e.g. because the gas fees cost more than $5), then you will be given the option to donate the balance to charity as part of the process.

Go to More > Settings > Security > Close account. Then simply follow the instructions on-screen.*

*Starting v.4.93.1, for mobile devices. For past versions go to More > Settings > Profile.

If you don't have access to your account, please contact us here.

 

What about my personal information?

At Uphold, our philosophy is to retain as little customer data for as short a time as possible, and we endeavor to action any data deletion request as swiftly as we can. 

As a financial institution, there are, however, certain instances where Uphold is required to hold or process data for a specific period of time to ensure compliance with global legal and/or regulatory obligations (including anti-money laundering and counter-terrorism financing laws and regulations). 

In these cases, we may be unable to delete specific data until such time has passed.