Find out the steps to close your account if you decide to discontinue using our platform.
To close your account, you must have a zero balance. Please withdraw your funds before attempting to close.
If you have access to your account
Go to Account Center (top left) > Profile > Close account.
If you don't have access to your account
If you don't have access to your account, please contact us here.
What about my personal information?
At Uphold, our philosophy is to retain as little customer data for as short a time as possible, and we endeavor to action any data deletion request as swiftly as we can.
As a financial institution, there are, however, certain instances where Uphold is required to hold or process data for a specific period of time to ensure compliance with global legal and/or regulatory obligations (including anti-money laundering and counter-terrorism financing laws and regulations).
In these cases, we may be unable to delete specific data until such time has passed.