If you have less than $5 in value, and have no way to extract that value (e.g. because the gas fees cost more than $5), then you will be given the option to donate the balance to charity as part of the process.
It only takes you a couple of steps to close your account:
Mobile wallet |
Web wallet |
|
1 - Go to More, then Settings; 2 - Tap Profile; 3 - Then tap Close Account; 4 - Tap Continue with account closure and follow the steps on-screen. |
1 - On the left-side bar, click More, then Settings; 2 - Click Profile; 3 - Then click Close Account; 4 - Click Continue with account closure and follow the steps on-screen. |
What about my personal information?
At Uphold, our philosophy is to retain as little customer data for as short a time as possible, and we endeavor to action any data deletion request as swiftly as we can.
As a financial institution, there are, however, certain instances where Uphold is required to hold or process data for a specific period of time to ensure compliance with global legal and/or regulatory obligations (including anti-money laundering and counter-terrorism financing laws and regulations).
In these cases, we may be unable to delete specific data until such time has passed.