You can close your Uphold account at any time. Prior to closing your account, you are required to withdraw all funds leaving a zero balance.
If you want to close your account, please contact our friendly support team.
At Uphold, our philosophy is to retain as little customer data for as short a time as possible and we endeavor to action any data deletion request as swiftly as we can.
As a financial institution, there are, however, certain instances where Uphold is required to hold or process data for a specific period of time to ensure compliance with global legal and/or regulatory obligations (including anti-money laundering and counter-terrorism financing laws and regulations). In these cases, we may be unable to delete specific data until such time has passed.