Via chat support
If you’re logged in, using your Mobile app (version 4.44.1 or higher)
1. Go to More .
2. Choose Help.
3. Choose Chat with us.
4. Tap on My account is compromised.
5. Select Yes - restrict my account.
Please note: This will restrict your account and we’ll follow up with you usually within one hour.
Submitting your request here and we’ll restrict your account to prevent any withdrawals, until it's fully secured.
Email us at firstname.lastname@example.org with “My account has been compromised” in the subject line and we’ll restrict your account to prevent any withdrawals, until it's fully secured.
If you don’t have access to the email associated with your Uphold account
You can use another email address and add the following information:
- The email address associated with your Uphold account
- Your full name
- The last four digits of the phone number associated with your Uphold account