At Uphold, our primary goal is to create a secure and trustworthy platform for all our customers. One of the ways we achieve this is by occasionally requesting the origin of funds. This helps us verify the origin of your funds and the account you will be using for deposits, ensuring transparency and maintaining compliance with financial regulations.
If we ever require the origin of funds from you, we will notify you within the app, guiding you through the process step by step. To make this verification smooth and secure, we use a secure link for uploading relevant documents.
Source of Wealth
Depending on where your income comes from, we might ask you to share one of the documents below:
Income Source |
Documentation accepted |
|---|---|
| Salary |
|
| Profits from owned business |
|
| Loan |
|
| Inheritance |
|
| Other |
|
Other documents we might ask to verify your source of funds
Bank accounts
- Bank statements must show your name, account number, and transactions related to the funds in question. Providing statements from the previous month can help us better understand your financial activity. We may ask you to provide a wider time frame of transactions in specific situations.
Crypto wallets
Debit cards
- A copy of your most recent bank statements
Credit cards
- A copy of your most recent credit card statement
Remember, Uphold is committed to protecting your information and privacy throughout this process. We appreciate your cooperation in helping us maintain a safe and secure community for all our users.
What are the general requirements for uploading my document?
To make sure your verification goes through quickly and smoothly, please ensure your documents follow these simple steps:
- Upload a full and uncropped document. The entire document must be visible, including all four corners of the page.
- All text must be clear and unobstructed. Please ensure there are no blurs, glare, shadows, or fingers covering any content.
- Be mindful to check the dates on your files; we cannot accept outdated documents.
Can I submit a screenshot of my mobile banking app?
No, we can't accept screenshot crops from mobile banking apps. Instead, please log into your online banking portal, download the official PDF statement, and upload that file.
What file formats are accepted?
We accept document uploads in PDF or JPG formats.
I don't have a scanner. How can I take a high-quality photo of my document?
If a digital PDF isn't available, you can use your smartphone camera. Follow these tips to ensure your photo passes review:
- Place the document flat on a plain, contrasting surface (e.g., a dark table for white paper) so the edges stand out.
- Use good ambient lighting. Avoid using a direct flash, as it creates a glare that might hide critical text.
- Hold your camera directly above the document, not at an angle.
- Ensure all four edges of the document are entirely within the camera frame.
- Take the photo using the highest resolution setting your device allows.