What is an authenticator app?
Authenticator apps provide a free, additional layer of security to make sure that people trying to gain access to an online account are who they say they are.
Once set up, the authenticator app will generate a unique verification code every 30 seconds which you copy and paste into the Uphold app when prompted - e.g. when withdrawing funds.
Google Authenticator is the most popular option, but there are several other choices, including:
Enabling 2-factor authentication is adding an extra layer of security to your account ensuring no one, even if knowing your password, can access it.
The Security Key is a unique 32 digit code associated with your Uphold account, provided at the point you set up 2FA and is required to configure your authenticator app.
Make sure you store your Security Key in a safe place as you will not have access to it later. You’ll need the Security Key if you need to migrate your Authenticator app to a new phone.
The Time-based One-Time Password (TOTP) algorithm gives Uphold members flexibility to use the 2-Factor Authentication app of their choice, including Google Authenticator.
- Open your Google Authenticator App
- Click on + to add a new account
- Click on “manual entry”
- Enter the email address of your Uphold account
- Enter the setup key that you saved when you configured TOTP.
Visit this page for more on how to install the Google Authenticator app.Click to learn more about TOTP.
Do I have to set up 2-factor authentication with an authenticator app?
If you previously set up were already using Authy, you can reconfigure your account with the new 2-factor authentication at any time in your account settings (under “Security”).
Authentication codes change every 30 seconds and can be rejected for multiple reasons, including:
- The code has expired by the time you enter it.
- The time isn’t correctly synced between your device and the Authenticator app.
- The Uphold account configured in your Authenticator App may be out-of-date.
When authenticating using your Authenticator App be sure to:
- Insert the verification code with enough time for it to be verified (avoid using it if there's only 2 seconds left on the timer; wait until it updates, then try).
- Confirm that the time on your device and authenticator app are properly synced. Authenticator apps usually have a time correction feature that the codes generated are properly synced (e.g Time correction for codes in Google Authenticator).
- Each time you set up (or reset) 2FA in an authenticator app, it shows as a separate account in the authenticator app. Verification codes created by old accounts won’t work. Be sure, therefore, to delete old accounts to avoid confusion.
"Multi-device is disabled. to enable open Authy on your other device and go to Settings -> Devices".
This message will appear if you have installed Authy on another device and disabled "Allow Multi-Device". The best practice would be to install Authy on at least two devices and then disable “Allow Multi-Device” after that.If you are unable to access the other device where Authy is installed, please contact Authy support for additional help:
Web Form: https://support.authy.com/hc/en-us/requests/new