Important: If you’re unable to log in because you forgot your credentials, this is not an app or a device issue. Refer to our guides on resetting your password or recovering 2FA access instead.
Having trouble using the Uphold app? Here’s how to fix it.
If you're experiencing issues with the Uphold app on mobile or desktop, it may be due to software compatibility, network settings, or security restrictions. Below are common causes and steps to help resolve the issue.
Mobile Troubleshooting
Before you begin: if you're using Vault, ensure that your Vault keys are securely backed up before making any changes.
- Restart your mobile device.
- Update the Uphold app. Visit the App Store (iOS) or Google Play Store (Android) to check for updates.
- Switch between Wi-Fi and mobile data in your phone settings.
- VPNs and security software may block access. Try disabling these temporarily to see if the issue is resolved.
- Ensure your phone’s operating system is up to date (to ensure the best experience, the Uphold mobile app now requires a minimum operating system of Android 8 and iOS 15.1).
- iOS: Update via Settings > General > Software Update.
- Android: Update via Settings > System > Software Update.
- On your Android Phone Settings, clear the Uphold app Cache.
- Check your device accessibility settings if the Uphold app content is not being displayed correctly. Things like font or display size can sometimes cause problems with how the information is shown.
Desktop Troubleshooting
- Restart your computer.
- Ensure you're using the latest version of Chrome, Brave, Firefox, Safari, or Edge.
- VPNs, ad-blockers, security software, and certain browser extensions may block access. Try disabling these temporarily to see if the issue is resolved.
- Check for and install the latest updates via your system settings.
- Clear browser cache and cookies.
- Try logging in using Incognito Mode (Chrome, Brave) or Private Mode (Safari, Firefox, Edge).
- If issues persist, try another browser to see if the problem is browser-specific.
If you've tried these steps and still can't access your account, please contact support for further assistance.