How to close your account
- When closing your account in the mobile app, you will be prompted to deactivate or close any active features and clear their balances to $0 (including pending deposits, withdrawals, or dividends):
- High-Yield Cash Account (US users only)
- Instant Credit
- Vault
- Equities
- Autopilot
- Make sure your account balance is $0 and all pending transactions are finished.
- Go to Account Center (top left) > Profile > Close account. Then simply follow the instructions on-screen.
If you don't have access to your account
Follow these steps if you're unable to login.
What about my personal information?
At Uphold, our philosophy is to retain as little customer data for as short a time as possible, and we endeavor to action any data deletion request as swiftly as we can.
As a financial institution, there are, however, certain instances where Uphold is required to hold or process data for a specific period of time to ensure compliance with global legal and/or regulatory obligations (including anti-money laundering and counter-terrorism financing laws and regulations).
In these cases, we may be unable to delete specific data until such time has passed.