If you’re verifying your identity with Uphold using the Brave browser, you may need to put Brave's shields down in order to complete the registration or verification process.
Follow these steps to put the Shields down:
- Visit the Uphold website
- Click the Lion icon on the right side of the address bar to reveal the Shields drop-down panel
- Put the Shields down
- Verify your ID and selfie with Uphold
- To put the Shields up after registering, click the Lion icon again (while still on the Uphold website)
Learn more about Brave and how to use Brave Shields while browsing.
If you continue having issues, please check your network connection as it may be blocking your verification. If you are on a shared network, VPN, have firewalls or other protections in place, please connect via an alternative network and try again.